1What is your return policy?
Please navigate to the DISTRIBUTORS tab above, then click All Assets under the DISTRIBUTOR ASSETS header to navigate to the Ex-Cell Kaiser Dropbox. Open the RESOURCES folder, and select the Ex-Cell Kaiser Return Policy.
If you have further questions, please contact Customer Service with the form below or via email at firstname.lastname@example.org.
2What are my shipping options?
Your shipping options include: drop-shipping via freight, providing your own shipping account information on our website or specified on your PO, or we also offer customer pick-up straight from Ex-Cell Kaiser.
3How will I know that my order has shipped?
You will receive a shipping confirmation email from our Customer Service Team within 1 business day of your order leaving Ex-Cell Kaiser.
4How do I submit a freight quote request?
You can email Customer Service at email@example.com, or follow the steps on our Request a Freight Quote page.
To navigate to this webpage, click DISTRIBUTORS at the top of this page, then click LEARN MORE under the Request a Freight Quote Header.
5I submitted a freight quote request. When will I hear back?
If your request is received M-F between 8AM and 3PM CST, you will receive a reply within 2 hours. Freight quote requests received outside of normal business hours will be responded to within 2 hours of the office re-opening.
6I need to submit an RMA.
Please contact Customer Service directly at firstname.lastname@example.org or (847) 451-0451.
7What is your warranty?
Please read our Limited Warranty Statement. Click the DISTRIBUTORS tab at the top of this page, then click ALL ASSETS under the Distributor Assets header to navigate to our Dropbox. From there, click on the RESOURCES folder and find the Limited Warranty Statement document.
If you have additional questions, please contact our Customer Service team at email@example.com or (847) 451-0451.
8Who should I call regarding my current order status?
Please contact our Customer Service team at firstname.lastname@example.org or (847) 451-0451.
9How long will it take to ship my order?
Depending on the product(s) included in your order and the current workload of our plant, your order will be shipped in about 10 business days. This timeline is subject to change with custom or high-volume orders.
Please contact Customer Service for more information at email@example.com or (847) 451-0451.
10Do you ship your products anywhere in the United States?
11Do you ship to other countries?
Yes! We ship anywhere in the United States, Canada, or Mexico.