Duties and Areas of Responsibility:
This job description in no way states or implies that these are the only outcomes to be achieved by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable local, state and federal laws.
Certain skills and responsibilities described here may be subject to possible modification in accordance with applicable local, state and federal laws. Ex-Cell Kaiser is an equal employment opportunity employer; minorities, disabled, females, veterans.
The primary purpose of the Customer Service Coordinator position is to provide exceptional customer service to all interactions with customers and prospects in order to support relationships to maintain and enhance business opportunities where possible. This position will work closely with Sales, Production and Shipping to ensure customer needs are met from the time of initial order placement until the customer has received delivery. This role is a support role to the entire Sales & Marketing Team and requires a professional and positive attitude, excellent communication skills and the ability to quickly problem solve in order to respond and resolve issues in a timely manner.